customer care
RETURNS & REFUNDS
We’re committed to ensuring every customer is completely happy with their purchase. If you’re not satisfied, please reach out — we’ll do everything we can to make it right. Your satisfaction is our top priority.
Unopened and unused products are eligible for a full refund within 7 days of purchase, while items without original packaging may qualify for a partial refund. Defective items will be assessed, and an appropriate resolution will be offered in accordance with our warranty policy.
Customers are responsible for all return shipping costs. All returns must include the original packaging and proof of purchase.
Please email: contact@katanafightgearcom
OUR WARRANTY POLICY
Our warranty protects you against any manufacturer defects, including faults in manufacturing or materials. If you discover a defect, please let us know within 14 days of noticing the issue.
Please note: this warranty does not cover damage caused by incorrect washing or drying, misuse, normal wear and tear, or any issues not related to a manufacturing defect.
DELIVERY TIME FRAMES
Domestic standard delivery usually takes around 5-7 business days and Express 3-5.
For a list of international delivery times please visit the Australia post website.
If your order hasn't arrived within the recommend delivery timeframe, please contact us.